Elevated API Errors

Incident Report for HIPS

Resolved

The incident was due to an issue with external acquirer.
Posted Feb 05, 2026 - 15:02 WET

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 05, 2026 - 14:40 WET

Update

We are continuing to investigate this issue.
Posted Feb 05, 2026 - 14:36 WET

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Feb 05, 2026 - 14:35 WET
This incident affected: Hips API and Hips POS Payment Gateway.