Cache servers
Incident Report for HIPS
Resolved
This incident has been resolved.
Posted Oct 04, 2019 - 22:07 IST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 04, 2019 - 22:01 IST
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 04, 2019 - 21:50 IST
Investigating
Our Cache servers infrastructure is running behind which is causing connection. No data has been lost and the system should be caught up shortly.
Posted Oct 04, 2019 - 21:48 IST
This incident affected: Hips Online Checkout, Hips API, Hips Merchant Dashboard & App, Hips 3D Secure Services, Hips Payment Network Connections, Hips Invoice Services, Hips Customer Service, Hips Background Services and Hips Network and Infrastructure (Load Balancing, DNS Servers, Storage Services, Notification Service, CDN, Payment Processing Platform).